Email and Calendar Management Course - Virtual Assistant 101

What you'll learn

• Access and onboard a client inbox securely and professionally using Gmail delegation
• Apply a consistent daily Inbox Zero processing system using the 4D framework
• Build a reusable FAQ list and canned response template library for any client
• Clean, organise, and maintain a client inbox from scratch using search operators and bulk actions
• Set up and manage a professional label, filter, and archive system in Gmail and Outlook
• Use Gmail power features: keyboard shortcuts, Google Tasks, scheduling, and multi-account management
• Use AI writing tools ethically and effectively to draft and refine client emails
• Set up professional branded email signatures and integrate Gmail with Google Workspace tools
• Navigate NDAs and data protection responsibilities like a trusted professional
• Build and deliver monthly Inbox Health Reports that retain clients long-term
• Package and price email management as a monthly retainer service and pitch it to ideal clients

Requirements

• No prior experience is needed - this course is beginner-friendly
• A laptop or computer with internet access
• A Google account (Gmail) to follow along with practical exercises
• Basic computer skills (e.g. browsing, typing, using email)
• Willingness to practice and apply what you learn

Who this course is for

• Beginners who want to start a career as a Virtual Assistant
• Aspiring VAs looking to learn email and calendar management skills
• Freelancers who want to offer inbox and scheduling services to clients
• Administrative professionals transitioning into remote work
• Anyone who wants to improve their productivity using Gmail and Google Calendar
• Small business owners who want to better manage their own emails and schedule